Home - About PIR - FAQs
What if I’m not eligible for the NDIS?

Local NDIS Area Coordinators will help individuals link in to other services if they are not deemed eligible for an NDIS plan.

ISPIR is only funded to offer support in its current form until 1 July 2019.

The WayAhead Directory > is a valuable resource if you are looking for up to date information on mental health services in the Illawarra/ Shoalhaven regions - the directory offers phone numbers and online contact details.



Can PIR help me with the NDIS?

PIR will keep consumers, their carers and family/ friends up to date with NDIS information and communicate it in simple terms.

We will also help current consumers undergo the process of being assessed and transitioning to NDIS funding arrangements.

What does ISPIR cost?

Nothing. ISPIR is a free service.

I’m not sure if ISPIR is the right thing for someone I’m thinking of. What can I do?

Everyone at ISPIR is here to help. If you are not sure whether the person might benefit from our service, give us a call on 1800 228 987.

We will not record any details about the person or take any action without their permission, but we can answer any questions you may have about ISPIR, and how it might benefit you or the person you are wanting to refer.

Even if ISPIR is not the right thing, we will help you to figure out who is and how you can best link in with them.

Does ISPIR work with people with other health needs as well as mental illness?

ISPIR is committed to supporting people who experience enduring mental illness, whether that is the only health condition they are experiencing or one of many. Some conditions that people referred to ISPIR experience as well as a mental illness include: substance use problems, brain injury, intellectual disability, physical health issues and many others.

Support Facilitators are equipped to coordinate care and recruit services to best support the management of all issues a person is experiencing.

Do I need to send a consent form with the referral?

No, but you will need to have confirmed consent to refer to ISPIR with the person. We are happy with an indication of verbal consent and will call you to confirm once we receive the referral.

If you are a service provider, and have a consent form available that indicates ISPIR, then please include this. Alternatively you can download the ISPIR consent form here.

What region does ISPIR cover?

ISPIR covers the entire Illawarra Shoalhaven region, from Helensburgh in the north to South Durras, and is loosely bordered in the west by the escarpment.

Click here to see a map of our region

If I’m referred to ISPIR by a service provider, do I have to keep working with that same provider?

No, within the ISPIR program, you will work with a Support Facilitator (SF) who will work with you to decide the best way to proceed. The SF will listen to your ideas and feelings about this and other things.

Remember, you are free to refer yourself to ISPIR.

I am eligible for ISPIR. So what happens next?

Your first point of contact is a Support Facilitator (SF) who works for one of the PIR partner organisations. Your SF will work with you to develop a PIR Action Plan. With your consent, they will refer you to the different services and supports, and work alongside you to overcome the barriers that are preventing you from living the life you want to live.

There may be times when we are unable to link people with an SF straight away. In this case, the intake coordinator will keep in touch and can be contacted while waiting for a SF to become available.

Find out more here

How long does ISPIR work with the consumer?

ISPIR will remain involved until a network of supports are created around the person, and these supports are working in a coordinated way. The length of time to achieve this will vary from one person to the next.

It is important to emphasise that ISPIR is NOT a long term support. Once the support network is developed and working well, ISPIR will exit. Exit will always be a planned process, done in conjunction with the person and all the services involved in their care plan.

What is the ISPIR flexible fund?

ISPIR flexible funding helps to meet the person’s immediate and short-term needs that are unable to be met through other channels. This will help fill the gaps, and improve the recovery journey for the individual.

What is a Consortium?

Wikipedia defines a consortium as an association of two or more individuals, companies, organisations or governments (or any combination of these entities) with the objective of participating in a common activity or pooling their resources for achieving a common goal.

ISPIR is a not-for-profit consortium of mental and general health providers, contracted by the Department of Health, working together with the common goal of promoting recovery and better service outcomes for people within the mental health community.

What is my role as a service provider?

Your service can play a significant role in supporting the recovery journey of many people living with severe and enduring mental illness. ISPIR engages with a number of organisations to create stronger partnerships and promote collective responsibility to ensure individuals are able to access the services and supports needed to sustain and support their optimal health, wellbeing, and recovery.

Does ISPIR provide Case Management?

ISPIR works from an integrated care model, which works to ensure that the services needed by the person are working well, communicating with each other and supporting the goals of the individual. ISPIR provides a care coordination service which aims to:

  • Ensure that the service user is the central driver of all PIR activity
  • Promote recovery oriented, person centred service provision
  • Coordinate a range of services that are tailored to meet individual needs
  • Create an integrated network or service system around the service user

ISPIR is NOT a case management service but, if the person would benefit from such a service, we will work with them to find an agency in the community who can meet this need.

What if I have another question about ISPIR?

If you can’t find the answers to one of your questions within the FAQs or on our website then get in contact via email: ispir@gph.org.au or phone: 1800 228 987.

How can I provide feedback about ISPIR or ideas and suggestions regarding the mental health sector?

Click here to go to our Feedback form or Innovations Suggestions form to submit feedback online. If you prefer to provide feedback verbally you can contact ISPIR on 1800 228 987.

ISPIR talks about ‘capacity building’ but what does this mean?

Capacity building is an approach that focuses on understanding the obstacles that inhibit people, communities, organisations and systems from reaching their goals and then taps into their existing strengths and abilities to address those.

ISPIR relies on building strong networks amongst local organisations to address some of the challenges, barriers and gaps that exist within the current mental health system. ISPIR also utilises these networks to identify and improve systems gaps within the community services sector to enable capacity building at a service level.

What does the Capacity Building component of the ISPIR Program involve?

The ISPIR program employs Capacity Building Coordinators whose role it is to support services reorientate their practice, strengthen partnerships, facilitate better coordination of and access to clinical and other services for people experiencing mental illness.

What are some examples of ISPIR Capacity Building activities?
  • ISPIR is part of a network of other service providers and Transport NSW working to improve people’s access to transport through the Shoalhaven region.
  • ISPIR is working with other organisations to support referral to legal advice services when presenting to a mental health or other community service organisation when they have ongoing legal concerns too.
  • ISPIR shares information amongst their networks to improve everyone’s understanding of the different services and supports available to people.

© Copyright 2019
Illawarra-Shoalhaven Partners in Recovery.
All Rights Reserved.
ISPIR gratefully acknowledges the financial and other support from the Australian Government Department of Health 


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